Legal
Privacy Policy
Last updated 18 July 2026
This policy explains how Hamerion Echovera Limited (“Hamerion”, “we”, “us”) handles personal data. It covers both our marketing website and the Hamerion platform. It should be read alongside our Cookie Policy.
Who we are and what we do
Hamerion operates an AI Customer Operations Platform. Businesses connect their messaging channels — such as WhatsApp through the Meta/WhatsApp Business API, and others — so an AI Customer Operations Agent can receive and respond to messages from their customers.
When a business uses Hamerion to communicate with its own customers, that business decides what data is sent to us and why. In that context the business is the controller of its customers' data and Hamerion acts as a processor on the business's behalf. For our own account, billing, and marketing-site data, Hamerion is the controller.
Data we process
- Business and account information — the name, work email, company, role, and billing details of the people who sign up for or administer a Hamerion account.
- End-customer data from connected channels — when a business connects a channel, we receive the messages their customers send and the contact identifiers attached to them, such as phone numbers and profile names. We process this content to generate the agent's responses and to maintain conversation history for the business.
- Usage and analytics data — logs, device and connection metadata, and product usage information generated when the platform runs, used to operate, secure, and improve the service.
- Marketing-site data — limited information collected when you visit this website, described in our Cookie Policy.
WhatsApp Business API and Meta
For businesses that connect WhatsApp, customer messages are received through the Meta/WhatsApp Business API and processed to generate the Customer Operations Agent's responses. Our handling of data received through this channel follows Meta's Platform Terms and the WhatsApp Business Messaging Policy. We do not use WhatsApp message content for advertising, and we do not sell it.
How we use data
- To deliver and operate the platform and generate agent responses.
- To provide support and communicate with account administrators.
- To secure the service and prevent abuse, fraud, and misuse.
- To maintain, troubleshoot, and improve the service.
- To meet legal and regulatory obligations.
Third parties and subprocessors
We use a small set of service providers to run the platform. They process data only as needed to provide their service to us, under contractual confidentiality and data-protection terms, and are not permitted to use it for their own purposes.
| Category | Purpose | Examples |
|---|---|---|
| Messaging providers | Deliver and receive messages across connected channels. | Meta / WhatsApp, Twilio |
| AI / LLM providers | Generate the agent's responses from message content. | Large language model providers |
| Cloud hosting | Host and run the platform and store data. | Cloud infrastructure providers |
Cookies and analytics
On this marketing website we keep cookies deliberately minimal and ask for your consent before setting any non-essential cookies. Full details are in our Cookie Policy.
Data retention
We keep data only for as long as needed to provide the service, to meet the instructions of the business that controls it, or as required by law. When data is no longer needed we delete or anonymise it. Businesses can also configure or request deletion of the conversation data they control.
Your rights: access and deletion
If you are an end-customer who messaged a business using Hamerion, that business controls your data. Please direct requests to access or delete your data to the business you were messaging; we will support them in fulfilling your request.
If you are a business or account holder, or you are unsure who to contact, you can reach us at admin@hamerion.com and we will help you access, correct, or delete your data, subject to any legal obligations we have to retain it.
Step-by-step instructions for requesting deletion of your data are on our Data Deletion page.
International transfers
We and our providers may process data in countries other than your own. Where we do, we take appropriate steps so that your data remains protected in line with applicable data-protection law.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes will be communicated to account holders where appropriate.
Contact
Questions or requests about this policy or your data can be sent to admin@hamerion.com.